Channels

Configure delivery channels for your campaign notifications — in-app feed and push notifications.

Channels define where notifications are delivered. Each template references one or more channel instances, and each channel instance is tied to a specific delivery type.

Supported Channel Types

Type	Description
in_app	Feed notifications rendered by SDK
push	Lock-screen notifications via FCM/APNs

Creating a Channel

1. Go to Channels → Click Create Channel
2. Select the channel type (in_app or push)
3. Configure the channel:
   • Name — Display name (e.g., “Default Feed”, “Promotions Feed”)
   • Channel ID — Auto-generated slug: cc-notification-channel-<name> (immutable after creation)
   • Enabled — Toggle on/off
4. Click Save

Channel Properties

Field	Type	Description
name	string	Display name
channelId	string	Unique slug (immutable after creation)
type	enum	in_app | push
enabled	boolean	Whether channel is available for template assignment

Push notification configuration (FCM/APNs keys) is managed at the CometChat app level, not per-channel in Campaigns.

Multiple Channels

You can create multiple in_app channels. For example:

• “Promotions Feed” (in_app) — for marketing notifications
• “Alerts Feed” (in_app) — for transactional alerts

Push channels are limited to one per app. Templates reference a specific channel instance by its channelId.

Limits

Limit	Value
in_app channels per app	No hard limit
push channels per app	1